The truth about hair ties

The truth about hair ties

During summertime it can get extremely hot, and you may feel compelled to tie your hair up. Whether it is for comfort or practicality, we are all prone to tossing our hair up in a messy bun. Some may do it to hit the gym, others as a result of hitting the snooze button one too many times, either way it’s causing damage. You may not know it because you can’t see it but tying your hair up several times a day or even a few times a week causes unwanted friction. When you tie your hair up, you are ultimately eroding the hair shaft which in turn causes breakage that cannot be fixed or reversed.

The damage caused will often go unnoticed, until your next haircut of course. As a hair salon, we notice the damage caused by hair ties, when the stylist parts the hair at the nape of the neck only to reveal it is inches shorter. You can spot a ponytail wearer the minute they sit in the chair.

So, what can we do?

Luckily for us, the scrunchie has made a comeback and now more than ever is the time to invest in a high quality scrunchie. I will link some of my favourites below. Alternatively, you can opt for bobby pins or clips instead to keep those flyaway hairs at bay.

Elena’s edit (click to shop):

Silk Hair Ties:


Covid-19 Health And Safety Protocol

In light of the COVID-19 pandemic, we will be following strict guidelines in order to protect the safety of our clients and employees. Please keep in mind that these guidelines will be in effect during the period of the COVID-19 pandemic and may be adjusted as necessary, and they will be reduced when it is safe to do so.

Temperature checks - In order to maintain a safe environment each client entering the salon will have their temperature taken using an infrared thermometer.

Any client who has a temperature above 37.8°C will be sent home immediately and not allowed to return to the salon until they have no fever and no evidence of COVID-19 symptoms.
Symptom Check - Before carrying out any services, all clients entering the salon will be asked the following questions:
  • Have you had a cough?
  • Have you had a fever?
  • Have you been around anyone exhibiting these symptoms within the past 14 days? Are you living with anyone who is sick or quarantined?
Before carrying out any service a member of our staff will ask you to sign a digital waiver. This is to ensure you understand that whilst we are taking all precautionary measures to help limit the risk is of infection you may be exposed on your way to the salon.
Limit people in the salon – In order to practice social distancing, we will accept clients by appointment only. We will be running our schedule by telephonic or online scheduling only. We will limit the number of persons in the waiting area in the salon. It is recommended that clients wait outside the salon until the Hairdresser is ready to serve them. We kindly ask that clients respect appointment times and we apologise in advance if we experience any delays. Please rest assured that any delay will be communicated in advance by phone. It is recommended that persons not being serviced in the salon wait outside the salon.
Maintain social distancing at all times! Spacing between persons in the salon should be at least 2 metres, except when one member of staff is servicing a client.
Personal Protective Gear:
  • Wearing masks – Clients should wear face masks to the extent possible while receiving services.
  • Shoe covers – The salon will provide shoe covers for all clients. Clients will be expected to put these on when entering the salon.
To limit the amount of people at the desk, all payments will be taken the day before the appointment. We will be operating a strict cancellation policy and 100% of fee will be charged for no show.
Hand sanitisers will be provided for you to use upon entering the salon.
To limit the risk of infection there will be no kitchen service. Please bring your own drink.
To limit the risk of infection there will be no cloakroom service. Plastic bags will be provided for you to safeguard your belongings.
To limit the risk of infection there will be no magazines or newspapers available.
Clients will be expected to follow floor stickers and signage to practice safe social distancing.
We kindly ask clients not to touch any retail products unless they have the intention of buying.
We kindly ask that all client refrain from handshakes or hugging.

Customer care vs Customer service

Customer care vs Customer service

Elena Lavagni reveals the importance of both in a post lockdown era.

As we anticipate the relaxation of lockdown, we have been thinking about how the business will operate and what our new normality will entail. Our clients have always been at the forefront of our business but in these uncertain times customer care, one of the hottest buzzwords in the business scene will become paramount. Often the lines get crossed and it’s important, now more than ever to differentiate customer care and customer service.

So what is the difference?

Customer care is what we do thinking about our client. Ultimately it embodies how well customers are taken care of whilst interacting with the brand. It’s the sentiment beyond the tangible, customer care is how we look after our customers by listening to their needs and offering the correct solutions. Ultimately creating an emotional connection with the core of our business.

Customer service on the other hand, is how we treat our clients when they walk into the salon. Increasing customer satisfaction is the aim of customer service. It’s about providing the customer with the correct information and assisting them to provide them with the best product or service suited to them. Ensuring they had a wonderful experience during the time they were with you.

The combination of both is essential to building long term loyalty and satisfaction.

At Neville, every service and product offered is with the Neville client in mind. We don’t offer services because they are trendy. We offer them because we know she needs them.

Understanding our clients will most certainly help us navigate through the difficulties that lie ahead. We know that our client is psychologically strong, she has a life and most importantly she knows what she wants. She is in control.

The salon was built on customer care and more than ever we will have to focus on this.

Offering consistency on the client journey will have to become second nature.

Personality Matchmaking

Personality Matchmaking

Studying psychology at university taught me firsthand the importance of understanding an individual’s needs and tastes, and business is no different. In order to provide a good service to our clients we need to understand them and their needs. Once we have this understanding we can do what we love doing and what I call personality matchmaking. For those wondering, I don’t run a dating company on the side, rather I try to pair each client with a stylist whose personality will resonate with them. Personality matchmaking is one of the key aspects of the business for me. I truly believe that enabling a great rapport between the stylist and the client will create great results and will ultimately make the client feel good and happy. To find someone that truly understand you especially regarding your hair and beauty is super important, not only for your own confidence but also for your sanity.

Being good at what we do is not only providing a wonderful haircut and colour service, but it's also been able to give that little extra. I like to spend time developing relationships with my clients and learning more about them, it allows me to create suitable matches to give each client the experience they deserve.

Personality is the first point of call when it comes to hair stylists and I take that into consideration from the recruitment process. The first thing I ask my receptionists before interviewing a potential candidate is - what’s their personality like? 99% of the time I am look for something different. Ultimately, we can only teach the hairdresser how to do hair and the craftsmanship behind it. Their personality is a result of their personal journey and life story. Providing the match make is a success, the stylist will give you their heart and their soul. I am so lucky to count such a vast number of hairdressers from my team whose personalities can click with anyone.



The buzz word for this week is #individualism. Individualism is the ability to adopt individualistic values, recognize your hairdressers for their unique skills rather than rewarding a group. Many salons owners are scared of it. We as an industry are highly dependent on creativity, if we look after our hairdressers as individuals they will be much more creative than if you address them as a collective group. Most people want to be seen as individuals and want to be respected for their individual talents.

This philosophy is prevalent in all aspects of our society, you just need to look: being a single parent, traveling alone or living alone is no longer taboo. An individualistic culture at work promotes creativity and innovation, boosts engagement and motivates people to do their best. Your team will be proud of their accomplishments and will strive to achieve their best knowing that. We have always run our company on individuality. For some of us everything comes at a cost but isn’t it better to create a dynamic skilled hairdresser that leaves you in 5 years’ time than a hairdresser that will follow the flow but stay with you forever. Think like a football coach .. shift your mind .. it’s time to make change.

Thairapy during Isolation

Hairapy during Isolation

Feeling distant from your hairdresser? We have some top tips from the dream team - Jack Merrick Thirlway, senior stylist known for his razor cut, killer blowdries and fashion week looks, Seniz Alkan senior colourist renowned for ombre, ombrayalage and more, and Tom Cruickshank senior colourist and the blonde king.


We generally encourage regular haircuts to help maintain the health of your hair, however cutting your hair yourself will most certainly result in a bad haircut and bad self-esteem. Neither of which would do wonders to the morale at the moment. Besides the obvious, attempting to cut your own hair, could potentially lead to long term damage such as uneven lengths, unwanted layers or shredded ends if professional scissors aren’t used. A DIY cut could also mean your stylist has to end up cutting a lot more than you’d bargained for to rectify the overall look. Hair cutting in general can look easy, however it really isn’t. Experts undergo many hours practising how to hold their scissors and position their body to perfect the correct angle. They also, practise on dolly heads for years prior to qualifying. Aside from their technical skillset, hairdressers have a real understanding of what style will suit your personality, appearance and lifestyle. Interestingly enough, none of our stylists cut their own hair either. So instead of a botch job, try these tips to keep your hair in condition and colour hacks…

Top tips to maintain your hair colour and style whilst in isolation?

Don’t assume you need box dye. Look at other products such as L’Oreal’s root touch up, Colour Wow, Mascara Power and also dry shampoo that will blend your regrowth. Being in isolation is also the best time to be using treatments such as Olaplex Number 3, 4 & 5. Another favourite of mine is the Philip Kingsley elasticizer which will do wonders to the quality and health of your hair. – Seniz Alkan

During isolation why not take this time to give your hair a well-earned rest, try not to use too much heat and if possible let your hair air dry after its washed, better still use a nice hair treatment that can be left in for 20-30 mins before rinsing. Being on lockdown can be used as a time where your hair can be treated with love and care ready for when you get to have your first appointment at your salon after quarantine. Maybe it’s a time to work with your natural textures and watch some tutorials on the @nevillesalon Instagram page to see some quick and easy updo’s and styles that will not take long to achieve with very little equipment. Regardless of whether you are going to use heat on your hair or not I would always suggest using heat protection creams such as L’Oreal Liss control. This will give your hair, most importantly the ends the moisture it needs. As we know it is impossible to get a haircut or colour during this period but the worst thing you could do is try and tackle any problem yourself. Please wait until it is possible to get to your stylist/technician, as a bad job done at home could take months to fix. – Jack Merrick Thirlway

Ways to stop Blonde going brassy?

The best way to stop blonde going brassy is to use a violet or silver shampoo to neutralise yellow and brassy tones, such as the Kerastase Blond Absolu Bain Ultra Violet Shampoo. Depending on your hair type it’s probably best to use it once a week to avoid build up over time and actually turning violet. The good news is it won’t affect any future colour process so when we get back to normality your colourist won’t have to carry out major repair works.- Tom Cruickshank

Grown your own ombre?

While growing your ombre may seem like a good opportunity, it’s not going to be hit colour this summer. People will be over roots by then and be desiring block colour or soft tones I call it Subtle Dimension - we will be moving in the direction of an allover colour with multifaceted tones and hues. It's a very natural look. Says Tom Cruickshank

Roots Manoeuvre

Either embrace your roots during isolation or adopt a nifty new parting. Simple as that. Pick a new way to part your hair, depending on where most of your greys are.

Or simple idea is a bun or top knot that hides a thousand sins. A lovely chunky Alice band or elegant silk scarf.

How to maintain your hair colour and condition during isolation

During isolation it is important to look after your hair, if it is possible to order online of if you already have at home, using “Kerastase Masque Intense” every few days, particularly on the ends but also on any dry fragile bits of hair will help maintain the condition until you get back to your salon after lockdown.

One of my favourite products is Olaplex No3, which is an at home use conditioning treatment that helps to rebuild the bonds that have been broken over time due to colour, heat and general wear and tear.

Olaplex also have a formulation called Olaplex No6, which you apply to your hair before blowdrying, this will protect from the heat and also help to keep the bonds protected. If it is not possible to find these products online at the moment, Tesco has a Masque called “Pantene Gold Repair”, this helps keep your hair moisturised. Once rinsed and towel dried. Use Schwarzkopf guardian angel heat protection spray. This will protect your hair from heat damage from the hairdryer. Do be careful when blowdrying your hair, make sure to take most of the moisture out with a towel and then rough dry 90% dry give or take for your hair texture before applying heat directly down the hair shaft. This will save the hair from heat damage.- Jack Merrick Thirlway

Elena Lavagni’s Beauty top tips:

Use shampoo and conditioning from the same brand, they have ingredients that complement each other, and you will end up with a better result even with a budget product.
Sleeping on a satin pillow is known to reduce hair breakage. Cotton and other materials are quite rough in texture due to which they also cause more friction against your hair.
Rinse your hair with cold water as hot and warm water opens up the hair cuticles and the pores on the epidermis. If the water is too hot, it can damage your hair. Use warm water for shampooing. After you have conditioned your hair, rinse it off with cold water.
Use clarifying shampoo once a month. It helps to clear your scalp from products build up and leave the scalp clear and easy to breathe.

Mental Health during Lockdown

Mental Health during Lockdown

With another several more weeks of isolation ahead of us, potentially more, I thought that this was the perfect opportunity to share some of the coping strategies I use daily to keep a positive mindset.


Despite the difficulty of juggling work and home schooling, I’ve promised myself to try and stick to a routine. Every day I get up and get dressed before planning my day ahead. Working towards long term goals, helps me overcome the daily angst of the uncertainty that surrounds us.


Being an active person who works out on most days and spends a vast amount of time walking around the salon, moving my body is indispensable and has been an invaluable copping mechanism these past weeks. I’m so grateful for social media and Zoom, which have enabled me to continue doing gentle workouts with my PT Dino and Pilates with Francesca the Method. There are also, some other great alternatives to PT available. KXU have just started to offer FREE IG live classes Tuesday to Sunday. Other gyms, like Flex are offering virtual classes, which is another great way to keep your mind and body in sync.


Your mind body and soul. During this isolation I’ve been tempted to swap a nutritious lunch for half a pot of Nutella (my favourite) but I think that during these times succumbing to unhealthy habits can have a more detrimental effect on your morale. Nurturing means to care and protect, which is why I’m taking this time to treat my body with all the respect it deserves. My advice is: use this time for you and feed your mind and soul by doing the things you’ve been meaning to do. Whether it’s pick up that book you’ve been dying to read, plant some seeds in your garden, or find yourself a penchant for watercolours, it’s important to find something that will trigger positive emotions. What you choose to do doesn’t necessarily require you to be creative.


This surreal time at home doesn’t and shouldn’t be all doom and gloom. There are so many things we can be grateful for. I for one am thoroughly enjoying the amount of time I get to spend with my son. Spending this much time with him as enabled us to connect in a different way, we’d usually get the chance to. Connecting and catching up with friends and family has been very rewarding. Being there for others too has played wonders for my wellbeing.

It is normal to want to check out and to experience a down day. The important thing to do right now is to protect your mental health and remember we will come out of this eventually.

Hoping you and yours stay safe.



Do or Dye


To be stuck at home is challenging, even for the ultimate home lover. Now that we are in a lockdown situation, constrained to stay in, albeit for our safety, it can make us feel very self-critical. Catching those pesky greys in our reflection in the morning can be so frustrating and might even lead those of us who have never attempted box dye, to think the unthinkable!

We asked Senior colourist Tom Cruickshank to give us some insight as to what could go wrong and to explain the processes you will need to reverse the damage:

What most colourists are not telling you is, for those of you who have only ever had your hair professionally coloured, you will be appalled by the results of box dye. Firstly, the application process is messy, and it will most likely not end well for you, your bank balance or the condition of your hair…

The first likely scenario is that you select a colour that is too dark for your complexion. Not only will this affect your morale more than the greys did, but you will need a colour correction appointment as soon as the salon reopens. What you need to appreciate is that unlike professional colour, home colour products are extremely challenging to remove. Firstly, to remove the colour requires a large quantity of bleach before re-colouring to the desired shade. What is more, your hair will be extremely sensitive, meaning you will likely, over the next year, spend a fortune to stop it from fading and turning a brassy shade of orange.

The second scenario is for those attempting to do a home lightener. Whilst daffodils are a great indicator of spring, yellow hair isn’t the solution! You will most likely end up with a colour you hate or a chemical hair cut (i.e. broken hair). Either of these outcomes will make it near impossible for us to correct, without asking you to invest heavily on long-term treatments and that’s before we even discuss sorting out the colour. Remember trained colourists can do marvellous things with your disasters, but ultimately, you have to remember it is a colouring brush, not a magic wand.

In the end the choice is yours, would you rather spend your summer crying over a short haircut you didn’t want or covering your roots, badly, to go nowhere and see no one?

National Hair Sunday

National Hair Sunday

We are very happy to announce that we will be participating in National Hair Sunday, to show our appreciation to our frontline NHS heroes.

On #nationalhairsunday we will be providing complimentary haircuts and blowdries to as many frontline NHS workers as possible, as a sign of gratitude for their selfless courage in support of us all.

The date will be announced as soon as this information becomes available.

Booking details will be shared shortly.


Neville create hair look for Guo Pei show for Fashion In Motion at the V&A,

On November 1st, the Neville session team had the huge privilege of creating the hair look for Guo Pei’s first UK show.

The Chinese designer with whom we have had the pleasure of working for the past 6 years, showcased looks from her Autumn/ Winter 2019/20 collection at the spectacular Victoria and Albert museum in London.

The show not only celebrated Pei’s first UK catwalk but it also marked the 20th anniversary of museum’s Fashion in Motion Series.

The show, which was first presented during Paris Haute Couture Fashion week in July, took place inside the Raphael Gallery.

Get the look:

Start by crimping the hair from root to tip and away from the face.
Apply a light mist of L’Oreal Professionnel Infinium hairspray to each section before crimping .
Create large twisted knots in the hair using a zig zag section.
Leave two inches of the twisted knot out.
Using a hair straightener add a textured wave into the ends.
Finish with a light mist of L’Oreal Professionnel Infinium hairspray and L’Oreal Professionnel Tecni Art super dust for a textured matt effect .

Pictures Courtesy of Johnathan Bradley