We’re hiring!

Receptionist

The receptionist is the first face that clients see when they come in for appointments and the last face they see on the way out. Salon receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organised and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. All reception staff are required to wear a uniform as requested by the salon owner and should arrive to work looking professional and well-groomed as you are representing Neville Hair & Beauty.

Along with representing the salon’s name, a salon receptionist’s duties include and are not limited to:

Primary responsibilities

  • Warmly greet clients, walk them to the proper stations and inform assigned staff of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate
  • Update client records with contact and billing details, appointments and services offered
  • Maintain a tidy, organised reception area
  • Order business cards, brochures and stationery as needed
  • Answer phones, book appointments and calling clients to confirm appointments where necessary
  • Perform transactions for client services
  • Keep the salon front clean, professional looking and inviting
  • Sell appropriate retail to customers leaving
  • Sell all retail products, with a daily target (to be reviewed)
  • Make best use of the diary and coordinate appointments by upselling services (target to be reviewed)
  • Maintain and maximise the appointment system. Book clients into the system (name, treatment, telephone number and email address) and check each has relevant consultation/treatment forms
  • Keep the stylists/technicians/ therapists updated on their bookings
  • Provide excellent customer service
  • Take all payments and log them against the client’s appointment
  • Check clients in and be constantly aware of the clients in the salon – how long have they been waiting who are they waiting for; what service are they having; how much longer will their stylist/technician/therapist be
  • Assist and support the Floor Manager
  • Be aware of the salons progress; any special promotions; salon targets; Health and Safety requirements
  • Consistently work towards achieving and maintaining excellence in the salon
  • Log sales and purchases
  • Deal with client complaints
  • Collect holiday forms
  • Answer phones and operate a switchboard
  • Route calls to specific people
  • Answer enquiries about company
  • Greet visitors warmly and make sure they are comfortable
  • Call persons waiting for visitor and log them in
  • Coordinate mail flow in and out of the salon
  • Handle phone calls from people calling in sick
  • Gather personal and insurance information
  • Hand out employee applications
  • Send email and faxes
  • Collect and distribute parcels and other mail
  • Perform basic bookkeeping, filing, and clerical duties
  • Take and relay messages
  • Update appointment calendars
  • Rebook appointment

Salary from £20,000 to £24,000 depending on experience.

Please email your CV to info@nevillehairandbeauty.net or fill out the the application form below.

We can’t wait to hear from you!

Job type: Full time

Salon Coordinator

We are seeking to hire a well presented confident outgoing individual with excellent customer service skills and a strong understanding of the hair and beauty industry. The position is full time with two consecutive days off per week.

The salary is £ 23,000 gross per annum.

We are looking for somebody to start immediately.

Please email your CV to info@nevillehairandbeauty.net or fill out the the application form below.

We can’t wait to hear from you!

Job type: Full time

Senior Colour Technicians

We are currently looking for an experienced dynamic and creative colourist to join our expanding team.

Neville Hair and Beauty is a leading independent salon based in Belgravia, London.

High standards of customer service and professionalism are paramount, within a relaxed, buzzing environment.

If you are passionate about Hair, love creating bespoke colour mixes and are always willing to go the extra mile, then we’d love to hear from you.

The ideal candidate will be expected to:

  • Provide high quality colour services to our clientele including balayage, tints, colour corrections, highlights and fashion colours.
  • Establish and retain a loyal clientele by offering excellent consultations, customer care, deliver exceptional results and aftercare advice.
  • Work in a safe and tidy environment to adhere to Covid regulations.
  • Produce regular content for the Neville social media channels.
  • Occasionally volunteer to teach our apprentices your techniques
  • Stay informed and be reactive to up and coming colour trends.
  • Participate and help out at brand events when needed.

Requirements:

  • Minimum 3 years working as a qualified colour technician in a high-end salon
  • Exceptional hair colouring skills
  • Full and valid right to work in the UK
  • Hairdressing NVQ 3 diploma or equivalent
  • Experience using L’Oreal and Redken is desirable

In return, we will offer you a very competitive salary. Interested?!

Please email your CV to info@nevillehairandbeauty.net or fill out the the application form below.

We can’t wait to hear from you!

Job type: Full time

Apprentices

We are currently seeking apprentices to join our expanding team.

Neville Hair and Beauty is a leading independent salon based in Belgravia, London.

High standards of customer service and professionalism are paramount, within a relaxed, buzzing environment.

With opportunities to grow, candidates will be helped and encouraged to achieve their maximum potential.

Job responsibilities will include assisting with the upkeep of the salon, welcoming clients, shampooing and helping out your colleagues. Throughout your time as an apprentice you will develop invaluable experience by working in a busy environment as well as being exposed to high standards of professional hairdressing.

In addition to the practical skills you will learn on the job, apprentices will be given the opportunity to achieve a nationally recognised hairdressing qualification and apprenticeship certificate NVQ2 & 3. This is delivered in house and includes Maths and English.

Motivated apprentices will be given the opportunity to assist the Neville artistic team backstage at London or Paris fashion week, help out at high end fashion shoots as well as style red carpet talent.

Interested?! In return, we will offer you a very competitive salary.

Please email your CV to info@nevillehairandbeauty.net or fill out the the application form below.

We can’t wait to hear from you!

Job type: Full time

Application form

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