Introducing the Renée Lapino clinic

Renée Lapino Facial

Dynamic Entrepreneur, Elena Lavagni is always on the look out for top experts in the aesthetic arena to compliment the cutting edge hair and beauty Neville Hair and Beauty is famed for. In her desire to offer a totally luxurious One Stop Shop experience to her high profile clients she is proud to announce the collaboration with London Skin Guru, Renee Lapino.

Elena Lavagni comments, "Its like finding a pot of gold at the end of the rainbow with Renée. Renée gives you the confidence to forget about makeup and simply be yourself. Her talent in fine tuning skin by her fair hands and gadgets has brought her own fame in London."

Renée Lapino provides premium advice, insights and inspiration to help their patients attain their skin goals. Renee's philosophy is that truly beautiful and youthful skin is only achieved by taking an integrated approach to your skin health that includes innovative science-backed treatments and skincare, energizing restorative lifestyle practices and a nutrient rich diet.

Renée opened her first clinic in Notting Hill in 2018, and is thrilled to be opening her second Clinic home on the third floor of Neville’s in Belgravia. With Renee, Elena is proud to give her space at the salon that compliments her legendary reputation and provides a chic environment for her discerning clients.

Each session is designed personally for the patient’s skin and body needs. Specialists utilize holistic therapies to cohesively support cutting-edge technology, which ensures the greatest results with the least amount of discomfort or downtime. Sound therapy, touch therapy and nutrition are all elements of your experience, and included in each treatment. Patients can expect an enjoyable experience and unparalleled results each and every visit.

Joining the renowned team at Neville’s is a natural progression for the Renée Lapino Clinic, and will allow the two powerhouses to offer a comprehensive treatment selection of face, body, makeup, lashes, nails, and of course, fantastic hair. The owners have both enjoyed attending each other’s locations as patrons for several years, and are thrilled to be able to move forward working together in one location.

The Renée Lapino clinic will consist of facial rooms, a dedicated body room, makeup artists and lash specialists in a bright, modern space. Renée and her team will also be launching new machines straight from the US, and offering those treatments exclusively in the Belgravia location.

How to determine your hair type

Neville Hair Textures

Understanding your hair type is just as important as understanding your skin type. Without making a careful analysis, you will struggle to come up with an effective routine.

The first thing to know about determining your hair type is that there are 4 main categories: straight, wavy, curly and coily. What is more, there are other key elements to take into consideration such as porosity and scalp moisture which permit you to identify your unique hair type. Feeling lost yet?

When we talk about hair texture, we refer to the natural shape of your hair strands. There is an easy way to determine into which category you fall: next time you wash your hair you should let it dry naturally without adding any products. If your hair is bend and curl free and has a straight appearance, you can pretty much guarantee you have straight hair. Alternatively, if it dries with a slight bend or has an S shape, your hair is considered wavy. If your hair dries with a pronounced curl or loop pattern it means you have curly hair. Finally, a tight curl or spiral shape means you have coily hair.

When considering your hair, it is important to think about its structure and particularly its thickness. This is a deciding factor in how well your hair will react to products and which hairstyles you will be able to adopt. The best way to assess which category your hair falls into - either fine, medium or coarse - is to take a single strand of hair and place it next to a piece of thread. Thin hair will generally be finer than the thread and sadly probably won’t hold curls. If it appears thicker you most probably have coarse hair, and this will be further confirmed if you have difficulty styling it. If your hair is more or less the same size as the thread it is considered medium, making it easy to style and hold curls.

Porosity is another key aspect of your hair, which ultimately determines how much moisture or product your hair can retain. This is generally not how you determine your hair type but mostly to give you an idea of which hair products you should be using. There is an easy spray test you can carry out to determine your hair’s porosity. In order to carry the test out you will need a small water bottle with a spritz nozzle. Take a small section of naturally dried hair and apply water on small section. If the water appears just to sit on top the hair, chances are you have low porosity. This basically means that the cuticle lays flat preventing moisture to be absorbed, it is therefore recommended to apply any haircare on wet hair. Normal porosity is if your hair absorbs the water slowly, this is the lowest maintenance type. If your hair soaks in the water immediately, you have high porosity which means your hair is dry and brittle. For anyone that has high porosity we recommend using a lot of nourishing treatments and to avoid heat styling. Leave in treatments are also a great option to prevent further damage to the cuticle.

How to repair and fix damaged hair from home

How to repair and fix damaged hair from home

Even with the best of intentions and a cupboard full of hair products lockdown has undoubtedly taken its toll on your tresses.

If the sheer sight of yourself in the mirror makes you scream ‘dry hair’, ‘split ends’ or ‘frizz’ then you’ve come to the right place. All of these words indicate that there is some damage that requires your attention. Damage is mostly noticeable on the outer layer of the hair or cuticle and generally happens as a result of the cuticle opening.

One of the first things you should do is assess your hair, if you have trouble detangling your hair, if it’s suddenly unmanageable, lacks lustre or feels rough, chances are your hair is damaged. This can be the result of a combination of factors such as heat styling, bleaching, hot showers, sun exposure, chemical dyes etc…

Like with any problem there is a personalised solution, however before addressing the different types of hair damage and the best way to tackle them it’s important to reassess your haircare routine.

These are a few simple ways to prevent further damage from occuring:

When washing your hair, apply a 50 pence coin sized amount of shampoo into your hands and apply on the scalp only. Do not rub the actual hair strands. These will wash themselves when you rinse your hair.

Brush your hair in the shower whilst your conditioner is on using a wide tooth comb. This will untangle your hair and prevent it breaking. Your hair is at its weakest when damp.
Avoid using hair ties particularly when going to bed. These can have a really terrible effect on your hair. Please feel free to check out our latest blog post here.
If limiting heat styling is not an option for you, make sure you are using a heat protector.
When possible let your hair air dry.

Now, back to personalised solutions here is our advice for your specific hair type.

If your hair is Dull and Dry, it’s most likely being deprived of natural oils. This can happen as a result of using the wrong shampoo for your hair type. Particularly if you are using a shampoo which contains harsh chemicals. We would in this case recommend limiting the amount of times you wash your hair weekly to give your natural oils a chance to regenerate. In addition, we recommend replacing your shampoo for one of the following options:

Option 1:

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A highly-nourishing and reparative shampoo that leaves hair easier to manage, shinier and healthier with each use. It repairs and protects hair from everyday stresses — including damaged hair, split ends, and frizz — by re-linking broken bonds. N°4 is color-safe and proven to reduce breakage and strengthen all types of hair.

Option 2:

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This deeply nourishing shampoo is enriched with pure organic Argan oil and is suitable for both natural and coloured hair. The shampoo creates strong, shiny and manageable hair and is intensely nourishing for the hair.

If your hair is extremely knotty, it’s a sign your hair needs TLC. Hair gets tangled when raised cuticles rub together. The best way to reverse this is to use detangling sprays and moisturising masks and conditioners. It is also recommended to brush your hair working from the bottom up not to tighten the knots.

Option 3:

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When your hair needs some extra nourishment every once in a while, this is the product you need. The name says it all; the Repair Mask repairs dry and weak hair and gives your hair a soft, luxurious feeling. The mask is enriched with the signature Balmain fragrance and feels like the instant salon treatment.

Option 4:

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The Neville boar bristle paddle brush is great to massage the scalp and help detangle your hair.

Another effect that you might be experiencing as a result of damage is fizziness , this happens when the cuticles aren’t lying flat. You are most likely to notice frizz around the crown. The best way to deal tame frizz is to use serums. We recommend:

Option 5:

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Treat yourself to a 10 minute moisture makeover at home. This weekly one-time use mask offers an intensive at-home treatment. Inspired by K-Beauty and trendy hydrating facial masks, the All Soft Mega Recovery Tissue Mask delivers much-needed moisture to severely dry, coarse hair. It leaves hair with increased hydration and manageability.

Option 6:

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A highly-concentrated, weightless styling oil that repairs damaged and compromised hair. Dramatically increases shine, softness, color vibrancy, and manageability. Minimizes flyaways and frizz while restoring healthy appearance and texture. Provides heat protection of up to 450°.

Finally, split ends which we are all prone to is when the hair splits in two. Split ends can lead to breakage. This will be most difficult to reverse from home, particularly during lockdown as haircuts are not an option. However, you can minimise the breakage by using a specific treatment such as:

Option 7:

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A luxurious rich hair serum for an intensive overnight repair treatment. The concentrated formula repairs and strengthens the hair. Enriched with natural oils and extracts the serum reduces visible signs of damaged hair and protect the hair against split ends.

The truth about hair ties

The truth about hair ties

During summertime it can get extremely hot, and you may feel compelled to tie your hair up. Whether it is for comfort or practicality, we are all prone to tossing our hair up in a messy bun. Some may do it to hit the gym, others as a result of hitting the snooze button one too many times, either way it’s causing damage. You may not know it because you can’t see it but tying your hair up several times a day or even a few times a week causes unwanted friction. When you tie your hair up, you are ultimately eroding the hair shaft which in turn causes breakage that cannot be fixed or reversed.

The damage caused will often go unnoticed, until your next haircut of course. As a hair salon, we notice the damage caused by hair ties, when the stylist parts the hair at the nape of the neck only to reveal it is inches shorter. You can spot a ponytail wearer the minute they sit in the chair.

So, what can we do?

Luckily for us, the scrunchie has made a comeback and now more than ever is the time to invest in a high quality scrunchie. I will link some of my favourites below. Alternatively, you can opt for bobby pins or clips instead to keep those flyaway hairs at bay.

Elena’s edit:

Silk Hair Ties:

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Covid-19 Health And Safety Protocol

In light of the COVID-19 pandemic, we will be following strict guidelines in order to protect the safety of our clients and employees. Please keep in mind that these guidelines will be in effect during the period of the COVID-19 pandemic and may be adjusted as necessary, and they will be reduced when it is safe to do so.

Temperature checks - In order to maintain a safe environment each client entering the salon will have their temperature taken using an infrared thermometer.

Any client who has a temperature above 37.8°C will be sent home immediately and not allowed to return to the salon until they have no fever and no evidence of COVID-19 symptoms.
Symptom Check - Before carrying out any services, all clients entering the salon will be asked the following questions:
  • Have you had a cough?
  • Have you had a fever?
  • Have you been around anyone exhibiting these symptoms within the past 14 days? Are you living with anyone who is sick or quarantined?
Before carrying out any service a member of our staff will ask you to sign a digital waiver. This is to ensure you understand that whilst we are taking all precautionary measures to help limit the risk is of infection you may be exposed on your way to the salon.
Limit people in the salon – In order to practice social distancing, we will accept clients by appointment only. We will be running our schedule by telephonic or online scheduling only. We will limit the number of persons in the waiting area in the salon. It is recommended that clients wait outside the salon until the Hairdresser is ready to serve them. We kindly ask that clients respect appointment times and we apologise in advance if we experience any delays. Please rest assured that any delay will be communicated in advance by phone. It is recommended that persons not being serviced in the salon wait outside the salon.
Maintain social distancing at all times! Spacing between persons in the salon should be at least 2 metres, except when one member of staff is servicing a client.
Personal Protective Gear:
  • Wearing masks – Clients should wear face masks to the extent possible while receiving services.
  • Shoe covers – The salon will provide shoe covers for all clients. Clients will be expected to put these on when entering the salon.
To limit the amount of people at the desk, all payments will be taken the day before the appointment. We will be operating a strict cancellation policy and 100% of fee will be charged for no show.
Hand sanitisers will be provided for you to use upon entering the salon.
To limit the risk of infection there will be no kitchen service. Please bring your own drink.
To limit the risk of infection there will be no cloakroom service. Plastic bags will be provided for you to safeguard your belongings.
To limit the risk of infection there will be no magazines or newspapers available.
Clients will be expected to follow floor stickers and signage to practice safe social distancing.
We kindly ask clients not to touch any retail products unless they have the intention of buying.
We kindly ask that all client refrain from handshakes or hugging.

Customer care vs Customer service

Customer care vs Customer service

Elena Lavagni reveals the importance of both in a post lockdown era.

As we anticipate the relaxation of lockdown, we have been thinking about how the business will operate and what our new normality will entail. Our clients have always been at the forefront of our business but in these uncertain times customer care, one of the hottest buzzwords in the business scene will become paramount. Often the lines get crossed and it’s important, now more than ever to differentiate customer care and customer service.

So what is the difference?

Customer care is what we do thinking about our client. Ultimately it embodies how well customers are taken care of whilst interacting with the brand. It’s the sentiment beyond the tangible, customer care is how we look after our customers by listening to their needs and offering the correct solutions. Ultimately creating an emotional connection with the core of our business.

Customer service on the other hand, is how we treat our clients when they walk into the salon. Increasing customer satisfaction is the aim of customer service. It’s about providing the customer with the correct information and assisting them to provide them with the best product or service suited to them. Ensuring they had a wonderful experience during the time they were with you.

The combination of both is essential to building long term loyalty and satisfaction.

At Neville, every service and product offered is with the Neville client in mind. We don’t offer services because they are trendy. We offer them because we know she needs them.

Understanding our clients will most certainly help us navigate through the difficulties that lie ahead. We know that our client is psychologically strong, she has a life and most importantly she knows what she wants. She is in control.

The salon was built on customer care and more than ever we will have to focus on this.

Offering consistency on the client journey will have to become second nature.

Personality Matchmaking

Personality Matchmaking

Studying psychology at university taught me firsthand the importance of understanding an individual’s needs and tastes, and business is no different. In order to provide a good service to our clients we need to understand them and their needs. Once we have this understanding we can do what we love doing and what I call personality matchmaking. For those wondering, I don’t run a dating company on the side, rather I try to pair each client with a stylist whose personality will resonate with them. Personality matchmaking is one of the key aspects of the business for me. I truly believe that enabling a great rapport between the stylist and the client will create great results and will ultimately make the client feel good and happy. To find someone that truly understand you especially regarding your hair and beauty is super important, not only for your own confidence but also for your sanity.

Being good at what we do is not only providing a wonderful haircut and colour service, but it's also been able to give that little extra. I like to spend time developing relationships with my clients and learning more about them, it allows me to create suitable matches to give each client the experience they deserve.

Personality is the first point of call when it comes to hair stylists and I take that into consideration from the recruitment process. The first thing I ask my receptionists before interviewing a potential candidate is - what’s their personality like? 99% of the time I am look for something different. Ultimately, we can only teach the hairdresser how to do hair and the craftsmanship behind it. Their personality is a result of their personal journey and life story. Providing the match make is a success, the stylist will give you their heart and their soul. I am so lucky to count such a vast number of hairdressers from my team whose personalities can click with anyone.



The buzz word for this week is #individualism. Individualism is the ability to adopt individualistic values, recognize your hairdressers for their unique skills rather than rewarding a group. Many salons owners are scared of it. We as an industry are highly dependent on creativity, if we look after our hairdressers as individuals they will be much more creative than if you address them as a collective group. Most people want to be seen as individuals and want to be respected for their individual talents.

This philosophy is prevalent in all aspects of our society, you just need to look: being a single parent, traveling alone or living alone is no longer taboo. An individualistic culture at work promotes creativity and innovation, boosts engagement and motivates people to do their best. Your team will be proud of their accomplishments and will strive to achieve their best knowing that. We have always run our company on individuality. For some of us everything comes at a cost but isn’t it better to create a dynamic skilled hairdresser that leaves you in 5 years’ time than a hairdresser that will follow the flow but stay with you forever. Think like a football coach .. shift your mind .. it’s time to make change.



A needleless treatment with an air pressured pen, the lips are hydrated and plumped with hyaluronic acid resulting in a natural vibrant pout lasting up to 2 months. This treatment does not change the shape or natural curvature of your lips.

Downtime: none.

Cost per session:
Treatment £195

Cryotherapy Treatment

Cryotherapy Treatment

Cryotherapy is a freezing technique that uses liquid nitrogen to remove skin lesions such as skin tags, blood blisters, cherry angiomas, keratosis and sunspots. The cryotherapy pen is applied to the unwanted spot for several seconds, creating a cold tingly feeling as a blister is created underneath the lesion.

New healthy skin forms underneath the blister as the abnormal skin on the top of the blister slowly flakes off. This safe non-invasive therapy tackles superficial skin lesions with minimal downtime or discomfort and incredible results.

Some patients may require 1 - 3 treatments over 3 months.

Downtime: minimal.

Cost per session:
1 spot £75 | 2-5 spots £150
6-10 £250 | 11+ £350