Personality Matchmaking

Elena Lavagni reaveals why personality matchmaking clients and stylists is key to a successful business.

Studying psychology at university taught me firsthand the importance of understanding an individual’s needs and tastes and business is no different. In order to provide a good service to our clients we need to understand them and their needs. Once we have this understanding we can do what we love doing and what I call personality matchmaking. For those wondering, I don’t run a dating company on the side, rather I try to pair each client with a stylist whose personality will resonate with them. Personality matchmaking is a key aspect of the business for me. I truly believe that enabling a great rapport between the stylist and the client will create great results and will ultimately make the client feel good and happy.

I like to spend time developing relationships with my clients and learning more about them, it allows me to create suitable matches to give each client the experience they deserve.

Personality is the first point of call when it comes to hair stylists and I take that into consideration from the recruitment process. The first thing I ask my receptionists before interviewing a potential candidate is - what’s their personality like? 99% of the time I am look for something different. Ultimately, we can only teach the hairdresser how to do hair and the craftsmanship behind it. Their personality is a result of their personal journey and life story. Providing the match make was a success, the stylist will give you their heart and their soul. I am so lucky to count such a vast number of hairdressers from my team whose personalities can click with anyone.



This protein based treatment is a perfect combination of natural ingredients, including the extract from cocoa tree, pure keratin and 24c gold that will guarantee long lasting revitalisation and rejuvenation of your hair in only one and a half hours. It restructures and renews your hair with its major component keratin, bringing back the appearance of strong healthy hair with no long-term damage to your hair.

NB: That this service requires a patch test 48 hours before.

From £250

Chopard Loves London

Chopard loves London was the theme of this very British day of celebrations during which Caroline and Karl-Friedrich Scheufele celebrated the opening of the new Chopard boutique on the city’s prestigious Bond Street. Restored in harmony with its environment as a true family home with a convivial atmosphere, this is now the Maison’s largest European flagship store. The opening cocktail featured numerous references to British culture. Arriving in a procession of London’s famous black cabs specially personalised by Chopard, the guests who were dropped off at the entrance – with Bond Street specially cordoned off for the occasion – were warmly welcomed by porters wearing bowler hats and exuding an inimitably English breed of elegance.

Among the guests, many friends of the Maison were present to assist Caroline Scheufele in cutting the traditional ribbon stretched across the entrance of the building: Oscar-winning actresses and actors Julianne Moore, Marion Cotillard, Christoph Waltz and Colin Firth – accompanied by his wife Livia Firth – as well as Chinese actress Zhang Ziyi, the Maison’s global ambassador; Araya Hargate, also a Chopard ambassador; Arizona Muse, the face of Chopard’s iconic Happy Diamonds collection; along with James Norton, Alexa Chung and Petra Nemcova.

Expanded and refurbished using local environment-friendly materials, this new boutique is another step forward in Chopard's Journey to Sustainable Luxury and its inaugural evening met the same high standards. The blue and gold carpet rolled out on the street to welcome guests – driven in by the all-electric London taxis commissioned by Chopard – was produced by Aquafil from ENONYL®, a fibre made entirely from recycled plastic materials such as used fishing nets. On the facade and all along the arrival route, florist artist Philippa Craddock created a decoration composed of locally supplied flowers that reflected the Maison’s links with nature. Celebrating the same theme, the very summery cocktails and petits fours served at the reception – including a Brixham bar ceviche with green apple and cucumber, and smoked chicken with black truffle and Cambridgeshire artichoke mousse on rye bread – were also made using local food. The evening was accompanied by wines from Château Monestier La Tour produced on Karl-Friedrich’s estate using biodynamic methods.

At the end of the cocktail, Caroline and Karl-Friedrich Scheufele hosted their guests for a prestigious dinner held under the gilded ceilings of the Main Hall at Banqueting House, one of London’s historical monuments. During the dinner, enlivened with a performance by magician David Jarre, a runway show with models who’s tresses were catered to by the Neville team enabled guests to discover the latest creations of Chopard's Haute Joaillerie workshops, including a diamond and ruby jewellery set especially designed by Caroline Scheufele in honour of the Chopard Bond Street boutique. Alessandro Ristori & the Portofinos provided the musical entertainment for the evening, followed by London DJ Lou Hayter.

Courtesy of Chopard.

Get the look:

Prep the hair using L’Oreal Professionnel Tecni Art Pli.
Using a pin tail comb, create a low parting on whichever side of the head looks best.
Gather the hair into a low ponytail and secure using elastic.
Using the ponytail create a low flat bun and secure with pins.
Finish with a light mist of L’Oreal Professionnel Infinium hairspray.


In just about a week, Stella Magazine will be brought to life at #StellaLive19, a celebration of smart ageless style, fashion and beauty coming to the Saatchi Gallery, London from 10-11 May 2019.

During the various sessions you can be inspired by a fantastic line up of speakers, drink some rosé and enjoy free Facial Bar pampering sessions with us.

We will be offering free hair-styling tasters as well as free Facial Bar treatments.To buy your tickets head to :

Alternatively, for a chance to win a complimentary pair of tickets for you and a friend please head to our Instagram page @nevillesalon to enter our giveaway.


In just about a week, Stella Magazine will be brought to life at #StellaLive19, a celebration of smart ageless style, fashion and beauty coming to the Saatchi Gallery, London from 10-11 May 2019.

During the various sessions you can be inspired by a fantastic line up of speakers, drink some rosé and enjoy free pampering sessions with us. We will be offering free hair-styling tasters as well as free Facial Bar treatments.

To buy your tickets head to :

Alternatively, for a chance to win a complimentary pair of tickets for you and a friend please head to our Instagram page @nevillesalon to enter our giveaway.

Hair treatments: What you need to know

On a daily basis our hair is subject to an array of aggressions caused by diet, stress, heat damage, colour, over washing and over processing. These can have a nefast effect on the appearance of our hair and can also play havoc on our psyche.

A recent study revealed that a whopping 77% of women don’t feel like themselves when having a bad hair day. And with our brain ticking away with endless to do lists the last thing we need, is to feel insecure because of our hair. The root of the problem, stressed hair!

Just like you, your hair needs love.

Depending on how stressed your hair is it can take time to repair and bring it back to good health, which is why consistent treatments and trims are key. Equally, if your hair is not damaged but you fancy improving the appearance of your hair, treatments should be an essential part of your haircare regimen.

Life is busy, I get it! Finding the time to come in for a cut is challenging enough without having to find additional time to spare on a treatment, but that’s where the beauty of technology kicks in. Nowadays, there are a wide variety of instant and bespoke treatments that can be done at the backwash and tailored to your hair’s exact needs, meaning you can now reap the benefits of healthy shiny hair without spending any additional time in the chair.

Whether strengthening, nourishing, smoothing, resurfacing or for added shine, reputable salons will always offer you a hair treatment with any styling or colour service as it’s the base of good hair.

Combining regular hair treatments with a good home care routine will guarantee you a head of hair that will make heads turn.


Fusio Dose The instant treatment that combines a concentré with a booster to meet your unique hair needs. With 20 possible combinations, your main and secondary hair concern will be tackled with no extra time at the backwash.
5 minutes ~ £25
Smartbond A protective and strengthening treatment, specifically designed to protect and strengthen the hair. The system consists of 3 components, the first 2 being used in salon and the 3rd one at home. I particularly recommend this treatment to people who colour their hair to prevent any damage.
1 hour ~ £150
Philip Kingsley Elasticiser Dry, brittle hair can snap under tension, and it’s fair to say that no one wants breakage. The best way to prevent breakage is to strengthen and moisturise the hair. Philip Kingsley’s elasticiser can do just that. Designed by Mr Kingsley for Audrey Hepburn, the elasticiser is a pre-shampoo intensive moisturising treatment that delivers shine and elasticity to the hair. Results are visible from first application and continue to improve with use.
30 minutes ~ £45
Redken Gold Mask This mega recovery gold tissue mask for hair was inspired by facial sheet masks. Designed to restore softness and manageability, the gold mask contains a blend of cactus, aloe vera and to nourish the hair. It provides intense moisture while smoothing the hair cuticle. Recommended weekly.
20 minutes ~ £45

To book a treatment click here and go to Hair Treatments.

Why Paying for Salon Colour is Worth It!

Undeniably there’s a big difference in cost between getting your hair coloured in a salon and buying a box of dye in the supermarket to use at home. Here’s why I think salon colour is worth it every time.

THE CRAFT OF COLOUR The expense of salon colour comes first and foremost down to the fact that you are paying for a trained expert who has spent years learning every aspect of the craft. Changing the colour of your hair permanently isn’t a decision that should be taken lightly, because it changes the physical structure of your hair. Not only are these experts thoroughly trained in handling the strong chemicals involved in the process, and not only do they have a vast array of colours and equipment at their fingertips, they have also learned how skin tone and hair colour interact as well. Using their trained eye and artistry skills, they can tailor your colour to complement your complexion, face, hair type and lifestyle for a truly bespoke finish. From juniors to the most senior colourist, each member of salon staff is in situ to deliver the finest experience and result.
SAFETY Used incorrectly, the chemicals involved in colouring hair can have damaging effects. Hair colour, for example, contains allergens that can cause a wide variety of allergic reactions, from cases of rashes and hives, to hospitalisation and even fatalities. The most common allergen is paraphenylenediamine or PPD and is found in over 99% of permanent hair dyes. You may or may not be aware that it has been a legal requirement for all hairdressers to carry out patch tests prior to colour services. Reputable salons will never guarantee your appointment until that test has been done. With such factors in mind, safety should always be at the forefront when colouring hair both at home and in a salon. This is undeniably easier in the salon, where extensive safety procedures are in place. Should - god forbid - an accident happen then the correct equipment and fully trained and insured staff are immediately on hand to respond. This is not the case at home.
SALON DESIGN Salon owners invest heavily to ensure the salon environment is ideal for cutting and colouring hair. Seats are designed to support our backs, backwashes to guarantee the best shampoo and treatment services and lighting arrangements such that our hair colour and skin tone are rendered in a faithful way. Light must be even, natural and free from shadows.
HAIR HEALTH Colouring our hair compromises its health in varying degrees. In a salon environment however, the styling and colour experts have a wealth of expertise and first fate products that enable them to best prescribe a routine to maintain and enhance hair health both professionally and at home.

Salon hair colour is expensive, I don’t deny that, but now I hope you understand a bit better why it’s well worth the investment. Brilliant hair colour is truly transforming!

All students can benefit from 30% off all hair services upon presentation of a valid NUS card. Bookings can be made via our reception on 0207 235 3654.