Neville Hair & Beauty operates to clear professional standards designed to protect our clients, our team, and the quality of our work.
These policies form part of our commitment to consistency, respect, and long-term professional practice.
Appointments & Cancellations
Appointments at Neville Hair & Beauty are reserved specifically for each client and practitioner.
- We require a minimum of 48 hours’ notice to cancel or reschedule an appointment
- Appointments cancelled or changed with less than 48 hours’ notice may be subject to a cancellation charge
- Missed appointments may be charged in full
- Late arrivals may result in reduced service time or rescheduling
This policy allows us to protect service quality and respect the time of our team and other clients.
Colour Services & Patch Testing
For all colour services, a patch test is required at least 48 hours prior to the appointment.
- Patch testing is mandatory for new colour clients
- Patch testing may also be required if there has been a significant gap since the last colour service, a change in formula, or a change in medical or allergy history
- Colour services cannot be carried out without a valid patch test result
This requirement is in place to protect client wellbeing and ensure professional compliance.
Pricing & Payments
Prices at Neville Hair & Beauty are based on service level, time, and technical complexity.
Wherever possible, pricing is discussed during consultation or prior to the appointment.
Final pricing may vary depending on the work carried out, hair or nail condition, and professional judgement required during the service.
Payment is required at the completion of the appointment.
Neville Hair & Beauty reserves the right to update pricing to reflect expertise, training, and service standards.
Professional Conduct
Neville Hair & Beauty is a professional working environment.
- Respectful behaviour towards staff and other clients is expected at all times
- Abusive, inappropriate, or disruptive behaviour will not be tolerated
- We reserve the right to refuse service where professional conduct is compromised
Standards apply to everyone, without exception.
Children & Accompanied Guests
To maintain a calm and professional salon environment:
- Children must be supervised at all times
- Additional guests may be asked to wait outside busy service areas
This allows our team to work with focus and precision.
Privacy & Data Protection
Neville Hair & Beauty is committed to protecting client privacy.
- Personal data is handled in accordance with UK data protection legislation
- Client information is used solely for service delivery, communication, and legal compliance
- Full details are available in our Privacy Policy
Right to Refuse Service
Neville Hair & Beauty reserves the right to refuse or discontinue a service where:
- Professional standards cannot be met
- Health or safety may be compromised
- Behaviour does not align with our professional environment
This policy exists to protect quality, safety, and consistency.
Dog Policy
We love dogs, but to ensure a calm, safe and hygienic salon environment, dogs are not permitted as a rule.
Exceptions may be made for registered assistance dogs or by prior agreement with management.
Any approved dogs must remain with their owner at all times and may be asked to leave if disruptive.
Thank you for your understanding.