TERMS AND CONDITIONS

Please read all these terms and conditions:

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just get in touch over the phone on 0207 235 3654 or by email on orders@nevillehairandbeauty.net.

Application
1. These Terms and Conditions will apply to the purchase of goods by you (the Customer or you). We are Lakemere Green Ltd t/a Neville Hair and Beauty a company registered in England and Wales number 0272 9759, whose registered office is 5 Pont Street, Belgravia, London SW1X 9EJ; tel +44 (0) 20 7235 3654.
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an Order you will be asked to agree to the Terms and Conditions by clicking on the button marked ‘Place Order’. If you do not click on the button, you will not be able to complete your order. You can only purchase Goods if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Consumer means an individual acting for the purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of Goods;
5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
6. Order means the Customer’s order for the Goods from us as submitted following the step by step process set out on the Website;
7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
8. Website means our website www.nevillehairandbeauty.net
Goods
9. The description of the Goods is set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
10. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specifications you provide is accurate.
11. All Goods which appear on the Website are subject to availability.
12. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal Information
13. Personal information is retained and used in strict adherence with our Privacy Policy
14. We may contact you by using email other forms of communication as expressed by you.
Basis of Sale
15. The description of Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try and inform you of the reason without delay
16. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
17. A Contract is formed for the sale of Goods ordered only when you receive an email from us confirming the Order.
18. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
19. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for both parties and which might, in some respects, be better for you, e.g. giving you rights as a business.
Price and Payment
20. The price of the Goods and any additional delivery or other charges, set out on the Website at the date of the Order or such other price as we may agree in writing.
21. Prices and charges include VAT at the rate applicable at the time of the Order.
22. You must pay by submitting credit or debit details with your Order so that we can take payment immediately or otherwise before delivery.
Delivery
23. We will deliver Goods to the Delivery Location by the time or within the agree period, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
24. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    1. We have refused delivery of the Goods, or if the delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
25. If you were entitled to treat the Contract at and end, but you do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you.
26. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside of that area, you may need to pay import duties or other taxes, as we will not pay them.
27. You agree we may deliver Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
28. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
29. The Goods will become your responsibility from the completion of the delivery or Customer collection. You must, if reasonably practicable examine the Goods before accepting them.
Risk and Title
30. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
31. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, returns and cancellation
32. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
33. This is a distance contract (as defined below) which has cancellation rights (also set out below). These Cancellation Rights, however, do not apply, to a contract for the following goods in the following circumstances:
    1. goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
    2. goods that are made to your specification or are clearly personalised;
    3. goods which are liable to deteriorate or expire rapidly.
Right to cancel
34. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
35. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (i.e. subscription), the right to cancel will be 14 days after the first delivery.
36. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decisions by email to orders@nevillehairandbeauty.net. In any event you must be able to show clear evidence of when the cancellation was made.
37. To meet the cancellation deadlines, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation periods has expired.
Effects of cancellation in the cancellation period
38. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you except for those related to postage and packaging.
Deduction for Goods supplied
39. We may make a deduction from the reimbursement for the loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond which is necessary to establish the nature, characteristics and functioning of the Goods, e.g. it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
40. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
    2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
41. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day we are informed about your decision to cancel this Contract.
42. We will make the reimbursement, excluding any posting and packaging costs using the same means of payment as you used for the initial transaction, unless you expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Returning Goods
43. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 5 Pont Street, Belgravia, London. SW1X 9EJ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
44. For the purpose of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under and organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
45. The return of Goods does not extend to those advertised at time of sale as non-refundable, e.g. gift cards.
Conformity
46. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
47. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
Circumstances beyond the control of either party
48. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably possible; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel.
Privacy
49. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to personal information.
50. The Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
51. For the purposes of these Terms and Conditions:
    1. Data Protection Laws means any applicable law relating to the processing of Personal Data, including but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    2. GDPR means the General Data Protection Regulation (EU) 2016/679.
    3. Data Controller, Personal Data and Processing shall have the same meaning as in the GDPR.
52. We are the Data Controller of the Personal Data we Process in providing Goods to you.
53. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
Governing law, jurisdiction and complaints
54. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
55. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
56. We try to avoid any dispute, should you have a complaint it should be directed to: orders@nevillehairandbeauty.net.